After downloading the file, install it to your computer.If you haven’t installed Smart Switch yet, get it from here.Here’s the step-by-step guide to help you how to restore your phone’s firmware using Smart Switch: What it does is actually restore your phone’s firmware if there’s no available update but if there is, the program will automatically update the phone. Now, here are the things you can do about it… Solution 1: Use Smart Switch to restore your phone’s firmwareįor this method, you will need a computer to run Smart Switch. When this problem occurs, it’s clear that your phone is experiencing some kind of firmware-related issue since it only shows up when you try to update your phone and it doesn’t show all the time. Troubleshooting : There are three potential solutions to this problem and those are the things I want to show you in this post. Now, it’s stuck on that screen and won’t start properly. So I downloaded it, followed on-screen instructions carefully but halfway through the update process, an error showed up saying that an error occurred while trying to update the software. I have a Galaxy J5 phone and just recently there was a notification saying that there is an update available. I am hoping you can help me with my problem. How to troubleshoot Galaxy J5 that shows an error while updating the firmware Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. So, if you own a phone like this and are currently bugged by the same issue, then continue reading below as this article may help you.īefore anything else though, if you have other issues with your device, then visit our Galaxy J5 troubleshooting page for we have already addressed several common problems with this phone. This isn’t the first time we’ve encountered this problem so we already know a thing or two that would work and allow your phone to continue updating. We will try to look into every possibility and rule them out one by one until we can fix the problem. ![]() In this post, we will tackle this problem with the Samsung Galaxy J5 being the subject of our troubleshooting. The point is that it’s difficult to determine the reason why your phone cannot continue updating its firmware but this problem can easily be fixed. Use the Emergency recovery function in the Smart Switch PC software.” This error may show up the moment you update your phone or it may occur halfway through. There is an error that only shows when you’re trying to update the firmware of your phone and it says, “An error has occurred while updating the device software.
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